TERMS AND CONDITIONS

Welcome to the Pearl-Lang website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and other separate policy sections, govern Pearl-Lang’s relationship with you in relation to this website. If you do not accept any part of these terms and conditions, please do not use this website.

The website www.pearl-lang.com (referred to as ‘the Website’) is operated and owned by Pearl-Lang Limited (trading as Pearl-Lang), a registered company in England and Wales. Our company registration number is 8031922. 

The term ‘Pearl-Lang’, ‘we’, ‘us’ or ‘our’ refers to Pearl-Lang Limited. The term ‘you’ refers to the user or viewer of our website.

Please note that the following terms and conditions may be updated at any time and without notice. It is your responsibility to check regularly if there are any changes to these terms and conditions before accessing this website and/or placing an order. If you have any questions, please contact us by emailing support@pearl-lang.com.

COPYRIGHTS AND TRADEMARKS

Unless otherwise stated, all copyrights, trademarks and other intellectual property rights in all content published on the Website, including but not limited to text, graphics, images, sound, videos, animations and codes are owned by us or our licensors. You are strictly prohibited from reproducing, modifying, distributing, publishing any of the content on the Website or implying any connection with you without our written consent. 

Permission is granted for downloading or printing materials from the Website for your own personal and non-commercial use only. All rights are reserved by us and our licensors. Unauthorised use of the Website may give rise to a claim for damages and/or be a criminal offence. 

ELIGIBILITY TO PURCHASE 

You must be aged 18 years or over and can lawfully enter into contracts to purchase goods from the Website. When placing an order with us, you warrant that the information provided is correct and you are the authorised user of the payment method used to complete the order. 

ORDER AND PAYMENT 

In order to make a purchase from us, you are required to accept our terms and conditions via our online checkout process. Before completing your order, you will be given the opportunity to check and correct your input details. It is your responsibility to inform us immediately if you have made an error in your order. 

After you submit your order to us, we will send out a confirmation email to you acknowledging your order details. Please note that this confirmation email does not indicate our acceptance of your order. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for your payment, that the goods ordered are not available, that there are shipping restrictions to certain destinations, or that you do not meet the eligibility criteria set out in our terms and conditions. In addition, we may reserve the right to refuse to accept your order, for any reason, at our sole discretion. 

Your order is deemed to be accepted by us when we dispatch your goods. You will receive an email confirming your goods have been dispatched. This is when a purchase contract between you and us forms. It is your responsibility to ensure that you are available to receive your order at the shipping address specified by you. 

Occasionally, we may be waiting for shipments from our suppliers. Any delays of the goods will be notified to you by email or telephone. If an item is out of stock, or cannot be supplied for any reason, we will contact you within one business day of the order being placed. In cases where we cannot fulfil your order, we will refund your card and your order will be cancelled. From time to time, you may also be given the possibility of making an advance purchase of an item that is out of stock. This gives you priority over customers in the waiting list to receive the goods once the stock has been replenished. Your rights for the advance purchase remain the same as those for the usual purchase on the Website. If, however, for any reason, we cannot deliver these goods, we will contact you by email and refund the advance payment to you within 30 days from the date we inform you of the goods being unavailable.

All transactions on our website are processed by Stripe, one of the most secure and trusted payment processing solutions in the world. When placing an order with us, you will be asked to enter your payment details including your name, billing address, card information and etc. All such information is encrypted using SSL (Secure Socket Layer) technology via a secure gateway, and is only used to process your order. We do not store your payment card details nor do we share them with any third parties.

CONTRACT

A purchase contract forms between you and us when we dispatch your goods. You will receive an email from us notifying you that we have dispatched your order.

PRODUCTS AND PRICING

All product prices are displayed excluding sales tax/VAT. The pricing, however, does not include any customs duties or charges. Please note that depending on your shipping destination, any import duty, local taxes and other fees arising from importing our goods into your country must be paid by you. 

We reserve the right to make changes to the products and pricing listed on the Website, and any other Website content, at any time without warning. Product customisation may be ordered upon request. No return or exchange is accepted for customised items.

DELIVERY

We offer free shipping on all orders. For shipping addresses in the United Kingdom, please visit our UK store at www.pearl-lang.co.uk. All our deliveries are insured during the shipping period until they reach you. Upon dispatch, we will send you a confirmation email including the tracking information and the courier details.

Orders shipped outside the UK may incur import duties or other taxes and fees applied by local customs authorities. Please note that any customs charges, local taxes or administration fees paid to couriers as a result of importing goods into your country, should be paid directly by you. We cannot take any responsibilities for the payment of these charges.

For detailed information regarding delivery, please refer to our Delivery Policy section of the Website.

Please note that we have no control over third parties’ delivery services. Therefore, we cannot be held liable for any delays of your shipment.

PROMOTION

All promotion codes or coupons on the Website have a limited offer time and must be redeemed by the date specified. They cannot be used in conjunction with other promotion codes or offers. They cannot be applied to gift voucher purchases. In addition, they cannot be exchanged for cash.

From time to time we may run free gift offers and promotions when you purchase qualifying items or placing a qualifying order (referred to as "Gift With Purchase".) Free gifts are limited to one per order during the promotion period. Free gifts are non-transferrable and cannot be returned/exchanged for cash payment.

Any product purchased during a promotion period related to a Gift with Purchase can be returned or exchanged in accordance with our Returns & Exchange Policy. If any product forming part of the qualifying order is returned for a refund that results in your final order value falling below the promotional gift threshold, the free gift must be returned with your order in its original condition with its security tag and packaging intact. If the free gift is not returned or it is returned in a state that is in breach of these terms, you will be charged for the full price of the gifted product, and the amount will be deducted from your refund.

CANCELLATION AND RETURNS

You may cancel your order at any time before it has been processed and dispatched. As we offer free shipping on all products, once your order is dispatched, you cannot cancel it.

In the event that you cancel your order for any reason after it has been dispatched, you will be responsible for both the original shipping charge and return costs in addition to any other insurance, tax and admin charges incurred as a result of you cancelling your order after we dispatch it. Please note that a refund will not be issued until the items in the dispatched order are received by our warehouse.

Refused packages and those that are not received due to negligence on the part of the recipient are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties, taxes and admin charges.

If you wish to return your order after receiving it, you must write to us by emailing support@pearl-lang.com and follow the procedures set out in the Returns & Exchange Policy.

Please refer to Returns & Exchange Policy section of the Website for how to return an item to us.

You must not remove any security tags or the original tamper-proof packaging until you are sure you want to keep the goods. We cannot refund items if their tamper-proof tags or packaging have been opened, damaged or removed. We cannot refund or exchange items that have been worn or damaged. 

You are responsible for all return shipping charges. Once we receive your returned goods, we will inspect its packaging and condition to check if you qualify for a return. If our inspection is satisfactory, a refund will be issued to your original payment method used to purchase the goods as soon as possible, and within 30 days from when you notify us of your return.

DATA AND PRIVACY

We highly respect and value our customers and their privacy. Please see our Privacy Policy section of the Website for detailed information on how we use your data.

VISITOR COMMENTS AND CONDUCT

All visitors’ comments and posts on this Website are solely the personal views of the authors and do not reflect the opinions of Pearl-Lang Limited in any way.

By posting your comments on our Website, you agree to take full responsibilities of your content and accept that all materials you contribute are non-confidential and are available to the public.

You also agree that we may use any content you provide for its own purposes including republishing it in any form and media.

It is solely your responsibility to ensure all materials you contribute on our Website comply with our terms and conditions. You must not post any materials that are abusive, defamatory, offensive, threatening, racist, liable to incite hatred or violence, obscene, and indecent. You are also prohibited from publishing any content on the Website that may give rise to civil liability, or infringe the rights of any third parties.

We will not be liable for any content contributed by third parties on the Website.

WEBSITE CONTENT AND LINKS

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time, the Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

WEBSITE ACCESS

We endeavour to ensure the smooth running of the Website. However, there may be times when access to the Website is temporarily unavailable without notice due to systems maintenance, technical problems or any other reasons. We will not be held liable for any reason in the event of the Website being unavailable at any time or for any period.

We prohibit any unauthorised and illegal attempts of interference with the operation of the Website. You must not distribute any harmful and malicious software or email spams to this Website. Any illegal activities will be reported to the legal authorities and we will disclose all relevant information to the investigators.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.